Customer Relations at Harlow Timber Systems - Roof Trusses & Roof Truss Design

At Harlow Timber Systems Ltd, our customer focus is key to everything we do. Our advice, attention to detail and our ability to design solutions for our clients needs, shows our commitment to service and value for money. We work in partnership with our clients to ensure that the long term relationship between each party is built on trust and mutual respect.

We continually strive to improve the level of customer care and service that we provide. We do rely on feedback to help us strengthen the service that we offer. Whether in-person, telephone contact, in writing or via our website, all customer feedback is reviewed and where necessary acted upon.

We aim to provide a total package from concept to project completion. Working in partnership with our clients from the outset, we can ensure that the design provides the right environmental impact that maybe required. The project is built on time and to budget without endured costs to the partnership.

"At Harlow Timber Systems we aim to provide every one of our customers with the level of quality and customer care that is required. From the design stage through to the handover of the project, we ensure that our clients understand and know that we are at hand to assist in any phase of the project"
David Stockill, Managing Director

Our Mission Statement

Harlow Timber Systems Ltd objective is to satisfy the customers need for a personal and professional service in design and supply of roof truss components for the construction industry. This at a competitive price, on time, every time and to promote our Company and its products through its assistance and service to its customers.

Harlow Timber Systems Ltd
Walker Rd
Forest Business Park
Bardon Hill
Coalville
Leicestershire
LE67 1TU

t: 01530 516990
f: 01530 516991
e: hts@harlowts.co.uk